Shipping Terms & Conditions

 

Welcome to The Sweet D.O.S.E. These Shipping Terms & Conditions outline the policies governing the delivery of products purchased through our website www.thesweetdose.in
. By placing an order with us, you agree to the shipping guidelines mentioned below.

 

1. Business Information

• Business Name: The Sweet D.O.S.E
• Nature of Business: Premium imported chocolates, coffee, and biscuits
• Establishment Year: 2025
• Business Address: Pune, Maharashtra, India
• Contact Email: info@thesweetdose.in
• Phone/Mobile: +91 8999120680
• Website: www.thesweetdose.in

 

2. Shipping Eligibility

Age Requirement: Customers must be 18 years or older to place orders.

Account Requirement: A valid user account must be created to place and track orders.

 

3. Shipping Options

We offer the following shipping options:

• Standard Shipping
• Expedited Shipping
• Shipping charges may vary depending on the chosen delivery option and destination.
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4. Shipping Timeframes

All orders are processed and shipped within our operational capacity.

Estimated delivery time for all orders: 5 to 8 business days.

Delivery times may vary due to factors such as location, courier delays, or unforeseen circumstances.

Note: Orders placed on weekends or public holidays will be processed on the next business day.

 

5. Order Processing

Orders are processed only after payment confirmation via Credit/Debit Cards or UPI.

You will receive order confirmation and shipment tracking details via email or SMS once your order has been dispatched.

 

6. Shipping Restrictions

We currently ship within India only.

We do not ship to PO boxes or restricted addresses where courier access is limited.

Due to the nature of our products (food items, chocolates, coffee, biscuits), shipping may be restricted during extreme weather conditions to ensure product quality.

 

7. Packaging & Product Handling

All products are packaged with care to maintain freshness and prevent damage during transit.

While we take utmost precautions, The Sweet D.O.S.E is not responsible for minor packaging dents or temperature variations during transport.

 

8. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If a delivery attempt fails due to an incorrect address or unavailability of the customer, re-delivery charges may apply.

 

9. Order Tracking

You may track your order using the tracking details provided via email/SMS.

Tracking status is updated based on courier partner systems.

 

10. Missing, Delayed, or Damaged Shipments

If you experience issues such as a missing package, delayed shipment, or damaged goods:

Contact us immediately at info@thesweetdose.in
 or +91 8999120680.

You must report any issues within 48 hours of receiving the shipment.

We will coordinate with our courier partners to resolve the issue, but resolutions may take additional time depending on the investigation process.

 

11. Returns Due to Shipping Issues

Returns are accepted within 7 days for unopened and unused items only.

If damage occurred during transit, photographic proof may be required for assessment.

Refunds will be processed to the original payment method within 5 to 15 business days after the return is approved.

 

12. Incorrect Address Disclaimer

Customers are responsible for providing complete and accurate shipping information at checkout.

The Sweet D.O.S.E is not responsible for delays, lost packages, or additional shipping costs arising from incorrect or incomplete addresses.

 

13. Governing Law & Dispute Resolution

These Shipping Terms are governed under the jurisdiction of Pune, Maharashtra, India.

Any disputes arising from shipping or delivery shall be resolved exclusively in Pune, India.

 

14. Updates to Shipping Terms

The Sweet D.O.S.E reserves the right to modify or update these Shipping Terms & Conditions at any time. Updates will be posted on this page with the revised effective date.

For Any Shipping Queries, Contact:

Email: info@thesweetdose.in

Phone: +91 8999120680