Cancellation Terms & Conditions

The Sweet D.O.S.E
These Cancellation Terms & Conditions outline the guidelines for order cancellation on our website www.thesweetdose.in
. By placing an order with The Sweet D.O.S.E, you agree to comply with the policies listed below.

1. Business Information

• Business Name: The Sweet D.O.S.E
• Nature of Business: Premium imported chocolates, coffee, and biscuits
• Establishment Year: 2025
• Business Address: Pune, Maharashtra, India
• Email: info@thesweetdose.in
• Phone: +91 8999120680
• Website: www.thesweetdose.in

2. Order Cancellation Policy
2.1 Customer-Initiated Cancellations

Customers may cancel their order within 2 hours of placing it, provided the order has not yet been processed or shipped.

To request a cancellation, customers must contact us immediately via:

Email: info@thesweetdose.in

Phone: +91 8999120680

2.2 Post-Processing Cancellation

• Once an order has been processed, packaged, or shipped, it cannot be cancelled.
• In such cases, customers may refer to our Return Policy if the product is eligible for return (unopened and within 7 days).

3. Non-Cancellable Items

Due to the nature of our products (food items, chocolates, coffee, and biscuits), certain orders cannot be cancelled once dispatched, especially if weather-sensitive items have already entered transit logistics.

4. Refunds for Cancelled Orders

• Approved cancellations will be refunded via the original payment method used at checkout.
• Refund processing time: 5 to 15 business days from the date of cancellation approval.
• Refund timelines may vary based on bank or payment gateway policies.

5. Failed Delivery Cancellations

• If an order cannot be delivered due to:
• Incorrect or incomplete address provided by the customer,
• Customer unavailability during delivery attempts, or
• Refusal to accept the order without valid reason,
• Then:
• The order will be considered cancelled, and return charges or re-delivery costs may be deducted from the refund amount.

6. Order Modification

• Orders cannot be modified once placed.
• If changes are required, customers must request a cancellation within the allowed timeframe and place a new order.

7. Payment Methods for Refunds

• Refunds will only be processed through the original payment method:
• Credit/Debit Cards
• UPI
• We do not offer refunds via cash, cheque, or alternative payment modes.

8. Shipping Cancellations

If shipping has already started, cancellation is not possible. Customers may wait for delivery and initiate a return (if eligible) under the Return Policy.

9. Fraudulent or Misuse Cancellations

• The Sweet D.O.S.E reserves the right to:
• Cancel suspicious or fraudulent orders,
• Refuse service to customers with repeated misuse of cancellation or return policies,
• Investigate payment irregularities.
• Refunds for such cases will be processed only after internal verification.

10. Governing Law

These cancellation terms are governed by the laws of Pune, Maharashtra, India.
Any disputes related to order cancellation will fall under the jurisdiction of courts in Pune, India.

11. Dispute Resolution

If a customer is dissatisfied with the cancellation decision, they may contact us for a resolution.
Unresolved disputes shall be settled exclusively in Pune, Maharashtra, as per applicable legal procedures.

12. Updates to Cancellation Terms

The Sweet D.O.S.E reserves the right to update or modify these Cancellation Terms & Conditions at any time. Changes will be posted on this page along with the effective date.

For Cancellation Support, Contact Us:

Email: info@thesweetdose.in

Phone: +91 8999120680