Ans : Absolutely. At The Sweet D.O.S.E, we pride ourselves on offering only genuine, original products. We source our inventory directly from authorized distributors and reputable importers to ensure you receive the real deal—whether it’s Lindt, Godiva, Ferrero Rocher, or other premium brands.

Ans : We follow strict quality control measures and never ship products that are expired or close to their expiration date. The expiry date is clearly printed on the original packaging of every item. If you have a specific query about a batch before ordering, feel free to contact us.

Ans : Many of our imported chocolates are vegetarian, but some international recipes may contain egg or animal-derived gelatin. We clearly label our products on the website. Please check the "Product Details" section on the individual product page for the Green Dot (Vegetarian) symbol or ingredients list.

Ans : We take extra precautions to ensure your treats arrive in perfect condition. We use thermal insulation packaging and, when necessary, ice gel packs to regulate the temperature during transit. However, we recommend refrigerating the package immediately upon receipt for 30 minutes before opening to let the chocolates set perfectly.

Ans : Orders are typically processed within 24 hours. Metro Cities: 2–4 business days. Rest of India: 4–7 business days. You will receive a tracking link via email/SMS as soon as your order is dispatched.

Ans : Currently, we only ship within India. We want to ensure our products reach you fresh, and international shipping timelines can compromise the quality of delicate chocolates.

Ans : Yes, we offer premium gift wrapping services for a nominal fee. You can also add a personalized message at checkout, which we will handwrite on a card and include in the box to add a personal touch.

Ans : We certainly do. Whether you need Godiva hampers for clients or Ferrero towers for a wedding, we can curate custom bulk orders. Please visit our "Corporate/Bulk Orders" page or email us directly for a custom quote.

Ans : We accept all major Credit/Debit cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, and select Wallets.

Ans : To maintain the best texture and flavor: Store in a cool, dry place (ideally between 15°C–18°C). Avoid direct sunlight. If you live in a hot climate and must refrigerate them, keep them in an airtight container to prevent them from absorbing fridge odors and developing "sugar bloom" (white distinct spots).

Ans : We’d love to hear from you! Email: info@thesweetdose.in WhatsApp: 8999120680/9762321317 Operating Hours: Mon-Sat, 10 AM - 7 PM

Ans : We strive for perfection, but accidents happen. If you receive a damaged or incorrect item, please take a photo and email us within 24 hours of delivery. We will review your case and issue a replacement or refund immediately.